FAQs
What is the return policy?
We accept returns within 14 days of delivery, provided items are unused, in their original condition, and returned in original packaging where possible.
Personalised or custom-made items are non-returnable unless faulty.
How do I start a return?
Please contact our customer support team with your order number and details of the item(s) you wish to return.
We will provide full return instructions.
When will I receive my order?
Orders are typically processed within 2–3 working days.
If your order includes personalised items, please allow up to 10 working days for dispatch.
Delivery times vary depending on the shipping method selected at checkout and are shown before you complete your purchase..
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order size. The final shipping price will always be shown before payment.
Do you ship internationally?
Currently, we only ship within the UK. If this changes in the future, we will update our website and communications accordingly.
Can I cancel my order?
You can cancel your order before it has been dispatched by contacting us as soon as possible.
Once your order has been shipped or has entered production (for personalised items), it cannot be cancelled.
What should I do if an item is missing from my order?
If something is missing from your order, please contact our support team with your order number. We’ll investigate and resolve this as quickly as possible.
I received a faulty item, what do I do?
If you receive a faulty item, please contact us with your order number and clear photos of the issue. We will arrange a replacement or refund where appropriate.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within a few working days. Your bank or payment provider may take additional time to complete the transaction.
Item out of stock?
Out-of-stock items are restocked regularly, and you can sign up for notifications when they become available.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment methods shown at checkout, including Shopify-supported payment providers.
Where are your products manufactured?
Our products are produced by trusted manufacturing partners in carefully selected locations worldwide to ensure quality and consistency.
Do you sell gift cards?
Yes, digital gift cards are available to purchase directly from our website.
How do I use a gift card?
Enter your gift card code at checkout to apply the balance to your order.
How can I check my gift card balance?
You can check your gift card balance by contacting our customer support team.
How do I change my email address?
You can update your email address by logging into your account and editing your profile details.
How do I change my delivery address?
You can update your delivery address in your account.
If your order has already been placed, please contact us immediately as changes may not be possible once the order has been dispatched or entered production.
How do I manage my contact preferences?
You can manage your marketing and communication preferences in your account settings or via the unsubscribe link in our emails.
How do I change my payment details?
Payment details can be updated in your account for future orders or entered during checkout. For security reasons, payment details cannot be edited on an existing order
