Terms of service

Last updated: 30 June 2026

Welcome to the Crystal Maze Store. By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

The Crystal Maze Store is operated by TheSourcer.com Ltd ("we", "us" or "our").

If you have any questions about these Terms & Conditions, please contact us at store@the-crystal-maze.com.

2. Our Products

We aim to ensure that all product descriptions, images and prices are accurate. However:

  • Product colours may vary slightly depending on your screen or device.

  • Product images are for illustration purposes only.

  • We reserve the right to amend product information, pricing or availability at any time.

3. Orders

When you place an order, you will receive an email confirming that we have received it. This does not mean your order has been accepted.

A contract between you and us is only formed once we have accepted your order and dispatched your items.

We reserve the right to refuse or cancel an order where necessary, including where:

  • A product is unavailable.

  • There has been a pricing or description error.

  • Fraudulent or suspicious activity is suspected.

  • Payment cannot be authorised.

If we cancel your order after payment has been taken, you will receive a full refund.

4. Prices and Payment

All prices shown on our website are in Pounds Sterling (£) and include VAT where applicable.

Payment must be received in full before your order is dispatched.

We accept payment through the payment methods displayed at checkout.

5. Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services.

  • Severe weather.

  • Industrial action.

  • Customs processes (where applicable).

  • Events outside our reasonable control.

Further delivery information can be found in our Shipping Policy.

6. Returns and Refunds

Your rights to return goods are explained in our Returns & Refunds Policy.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

If an item arrives faulty, damaged or not as described, please contact us as soon as possible so we can resolve the issue.

Where products have been personalised or made to your specifications, they may not be eligible for return unless faulty.

7. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product designs, artwork, branding and other materials, is owned by or licensed to TheSourcer.com Ltd and is protected by copyright, trade mark and other intellectual property laws.

You may not copy, reproduce, distribute, modify or otherwise use any content from this website without our prior written permission.

8. Website Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to interfere with the operation or security of the website.

  • Upload malicious software or harmful code.

  • Misuse the website in any way that could affect other users.

We reserve the right to suspend or restrict access where misuse is identified.

9. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Your statutory consumer rights.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the website or your purchase of our products.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will take effect once they are published on this website. The latest version will always be available on this page.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

TheSourcer.com Ltd
Email: store@the-crystal-maze.com